VAT Relief Overview

VAT Relief enables individuals with a long-term illness or permanent disability to purchase eligible items without paying VAT, saving 20% off the standard VAT-inclusive price.

How to Claim VAT Relief

If you have a disability or long-term illness, you may be eligible to claim VAT Relief on specific products marked as “Eligible for VAT Relief” that are for your personal and domestic use.

To claim:

  1. Tick the VAT Relief box on the basket page for eligible products.

  2. Complete the declaration by stating the nature of your disability or long-term illness, along with your full name and address.

  3. Submit your claim by clicking the “Submit VAT Relief Claim” button before proceeding to checkout.

Where possible, the individual claiming VAT Relief should complete the form. However, a family member, carer, or medical professional may do so on their behalf.

Frequently Asked Questions

Why are two prices shown?

If a product qualifies for VAT Relief, you’ll see two prices on our website — one excluding VAT (for eligible customers) and one including VAT (for non-eligible customers). Most of our customers purchase products designed for those with disabilities or long-term illnesses and therefore qualify for the lower price.

What if only one price is displayed?

Some products are not specifically designed for individuals with disabilities or long-term illnesses. If the manufacturer or UK distributor has not confirmed eligibility, we are unable to offer VAT Relief, and only the VAT-inclusive price will be shown.

What is VAT Relief for disabled people?

VAT Relief is a UK government scheme that exempts eligible products from VAT when purchased by or for someone with a disability or long-term illness. HM Revenue & Customs (HMRC) defines which goods qualify and the conditions under which VAT exemption applies.

For a product to qualify:

  • The customer must be eligible for zero-rated VAT purchases.

  • The goods must be for the customer’s personal or domestic use.

  • The goods and services must be eligible to be supplied at the zero rate.

Can I claim VAT Relief when buying for someone else?

Yes. If the product is for the personal and domestic use of someone with a disability or long-term illness, you can submit a VAT Relief claim on their behalf. You’ll need their consent and must provide their name, address, and details of their qualifying condition.

Who can claim VAT Relief?

VAT Relief is available to individuals with a disability or long-term illness purchasing eligible products for personal use. VAT Relief only applies to items specifically designated as VAT-exempt.

What proof is required?

Claiming VAT Relief is simple — complete a short form with the name, address, and medical condition of the individual.

  • Online orders: Complete the form during checkout.

  • Phone orders: We can email you a link to the form or post a printed version with a prepaid return envelope.

Which products qualify?

Products eligible for VAT Relief are clearly marked with a VAT Relief badge on our website. The price will be displayed both with and without VAT. The manufacturer, not the retailer, determines a product’s eligibility.

Important Information

  • We do not determine which products qualify for VAT Relief, nor do we profit differently depending on whether VAT is charged.

  • All VAT Relief declarations are securely stored and may only be accessed by HMRC for compliance audits.

  • VAT Relief cannot be granted without a fully completed declaration form that reasonably describes a qualifying disability or long-term illness.

You are considered “disabled or long-term ill” if you:

  • Have a physical or mental impairment with a long-term, substantial impact on daily activities.

  • Have a chronic medical condition, such as diabetes, as recognised by the medical profession.

VAT Relief does not apply to:

  • Individuals who are elderly but not disabled or chronically ill.

  • People who are temporarily disabled or incapacitated (e.g., with a broken limb).

For full details on VAT Relief for disabled individuals, visit the official UK Government page:
https://www.gov.uk/financial-help-disabled/vat-relief