Last Updated: 10 October, 2019.
Order processing time: within 1 – 3 business days
Order shipping time: 4 – 10 business days
To know a rough estimate date of your item delivery, add the maximum order processing time to the maximum order shipping time i.e. 3 + 10 = 13 days for your item to arrive. Please note: if you pay by credit card, it could take up to 7 days for us to receive your payment and we can only ship out your product after your payment has reached our account.
At times, you can receive your item within 7 days, other times it may take up to 15 days depending on which country you live and the carrier. Please, get in touch if you are concerned your item is taking too long to arrive.
Order tracking: We track all shipped items to ensure you receive your items. Please make sure your shipping address is correct.
Payment Method: We accept PayPal, Credit Cards and BAC payment. Please note that if you pay by credit card it could take up to 7 days for us to receive your payment and we can only ship out your product after your payment has reached our account.
Our Return Policy (please, read below or go here)
If the item arrives broken or is faulty, please do not hesitate to contact us within 3 days from its delivery date.
If you are not satisfied with the item for any reasons, you can contact us within 3 days after its delivery date or 30 days after its shipment date.
If the item is faulty within 3 days after delivery or 30 days after shipment and the problem is caused by its manufacturing process, we will arrange a replacement or a refund according to your preferences
If the item is broken 3 days after delivery or 30 days after shipment, we can not guarantee a refund, replacement or a repair.
==> Please contact us before returning a defective item; otherwise, the return process may be delayed
==> Please include a note inside the return package by including the following details (this will accelerate your return request):
- Your order number
- The product ID or name and the quantity;
- A short description of the problem occurred with this product;
==> If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation;
Note also that the customer is responsible for paying the return shipping fees